Experience:

Laura Olvera’s direct hands-on operational experiences in laboratory, medical billing, medical clinics, dental practices and veterinary hospital environments has resulted in successful enhancements being made.

Some key traits Laura has are: being a trusted business advisor; detail-oriented; organized; good listener; having a calm demeanor; and being able to bring fresh ideas and work flow processes into an organization.

Credentials:

  • MPA: Masters in Public Administration with emphasis in Health Care Administration:University of Missouri: Kansas City
  • BS: Bachelor of Science in Education:Northern Illinois University

Active Sponsorship for:

  • Fifth District Dental Society
  • Greater Kansas City Dental Society

Local Involvement:

  • Northland Medical Managers Board Member

Favorite Aspects of Her Work:

Laura enjoys helping others enhance their practice and improve morale for all staff by addressing communication issues, unmet expectations, lack of standardization, challenging work flow issues, and helping to define practice direction.

 Membership Affiliations:

CEU’s for 2012 : HOT TOPICS IN THE INDUSTRY
Patient Focused Visits:
• Informal Dispute Resolution (IDR): A New & Improved Process
• Conflict Resolution for the Healthcare Professional
• Can You Hear Me Now? Tactics for Improving Physician and Staff Communication
• Why People Do What They Do
• Shake It Up! A Keynote designed just for Medical Managers
• How to WOW-NOW: Keys to Jaw-Dropping Patient Service

Operational Efficiencies:
• Regulatory Update on Nursing Homes
• How do you feel about Employee Evaluations?
• Rolling out an E.H.R. System
• Governmental Issues & Updates
• Staff Meetings and How to Run Them
• Is Too Much Technology Making us Stupid?
• Elevate Your Performance & Give a Lift to Your Life
• Lean Six Sigma: Process Improvement Method
• The Future of Practice Management

 Revenue Enhancements:
• Show Me the Money: Collections, Co-Pays, Deductibles
• Value Based Purchasing: Life after Fee-For-Service
• Blueprint for Healthcare Reimbursement in the Future
• Is the Back Office Effective?
• Controlling Expenses & Overhead
• Demystifying Credentialing: What Medical Practices want to know from Managed Care Plans
• Get Paid Now! Collecting in the Face of Recession and Reform